Order cancellation policy
Welcome to Zorilenta (hereinafter referred to as “we”). This order cancellation policy explains how and when an order may be cancelled, how requests are handled, and how refunds are arranged after a cancellation request is approved.
1. Order cancellation conditions
Order cancellation availability depends on the time of purchase and the current order status.
- Orders that have been placed within the last 48 hours and have not yet been shipped may be cancelled directly.
- Orders placed more than 48 hours ago or orders that have already been shipped cannot be cancelled.
- If cancellation is no longer possible, you may wait until the order is delivered and then contact us to request a return and refund.
2. How to request an order cancellation
If you wish to cancel an eligible order, please follow the steps below.
- Contact our customer support team by email or telephone and submit a cancellation request, including your order number and payment confirmation.
- Our customer support team will review your request immediately after it is received.
- Once approved, you will be notified of the outcome and the refund process will be arranged without unnecessary delay.
3. Refund handling
Refunds resulting from approved order cancellations are processed according to the guidelines below.
- Refund method: refunds are returned to the bank card used at the time of payment, including Visa and MasterCard.
- Estimated timeframe: depending on the processing efficiency of different card issuing institutions, refunds are usually credited within 1 to 5 working days.
- If the refund is not received within the expected timeframe, please contact us for assistance.
4. Contact us
If you have any questions about this order cancellation policy or require assistance with an existing order, please contact us using the information below.
Contact address: 11005 16th Avenue Southeast, Apartment 20B, Everett, WA 98208-4839, United States
Customer service phone: +1 (206) 612-9945
Customer service email: service@zorilenta.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Europe/London, GMT/BST)