Purchase and payment process
Welcome to Zorilenta (hereinafter referred to as “we”). This purchase and payment process explains how orders are created, payments are completed, and confirmations are provided when you place an order through our online store.
1. Product viewing and selection
You may browse the online store to view product descriptions, specifications, and displayed prices. Items you wish to purchase can be added to the shopping cart before proceeding to checkout.
2. Cart review and adjustment
Before submitting an order, you will have the opportunity to review the contents of your shopping cart. This includes checking product quantities and confirming that the selected items match your expectations.
3. Order details confirmation
During checkout, you will be asked to enter and confirm delivery information and contact details. Providing accurate information helps ensure proper order processing and timely communication.
4. Payment completion
Payment is completed at checkout using supported bank card payment methods. Once payment authorization is successful, the order is formally accepted and recorded.
5. Order confirmation notice
After payment is completed, an order confirmation message will be issued containing the order number and payment summary. This confirmation may be used for future reference.
6. Order preparation stage
Confirmed orders enter an internal preparation stage where order information is reviewed for accuracy prior to further handling. Orders are processed according to standard handling timelines.
7. Payment information protection
We take reasonable measures to ensure that payment information is handled securely and accurately. Payment data is used only to complete transactions and provide necessary order support.
8. Support after payment
If you have questions or need assistance after completing payment, you may contact us for support. Requests are addressed based on the current status of the order.
9. Contact information
Contact address: 11005 16th Avenue Southeast, Apartment 20B, Everett, WA 98208-4839, United States
Customer service phone: +1 (206) 612-9945
Customer service email: service@zorilenta.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Europe/London, GMT/BST)