Refund Policy

 

Welcome to Zorilenta (hereinafter referred to as "we"). This refund policy explains how refund requests are reviewed, approved, and processed for orders placed through our online store, helping you understand the handling standards and timelines.

1. Scope of refunds

This policy applies to refund requests related to orders that have been successfully paid. Refund eligibility is determined based on the order status, processing stage, and whether the request meets the applicable service conditions.

2. Refund applicable situations

Refunds may be available for approved order cancellations, accepted returns after delivery, or other situations where a refund is considered appropriate based on actual order handling and verification results.

3. How to submit a refund request

To request a refund, please contact us via email or customer service phone and provide your order number along with relevant payment information. This allows us to verify the request accurately and proceed efficiently.

4. Review and confirmation

Once a refund request is received, it will be reviewed promptly. If the request meets the applicable requirements, we will confirm approval and arrange the refund without unnecessary delay.

5. Refund method

Approved refunds are returned to the original bank card used for payment, including Visa and MasterCard. Refunds are not issued through alternative payment methods.

6. Refund processing timeframe

After approval, refunds are typically processed within 1 to 5 working days. The actual time for funds to appear in your account may vary depending on the processing efficiency of the card issuing institution.

7. Delayed or missing refunds

If a refund is not received within the expected timeframe, you may contact us for assistance. We will help check the status and provide further support as needed.

8. Policy updates

This refund policy may be adjusted from time to time to reflect service or operational changes. Any updates will take effect once published on the website.

9. Contact information

If you have questions regarding this refund policy or the status of a refund request, you may contact us using the information below.

Contact address: 11005 16th Avenue Southeast, Apartment 20B, Everett, WA 98208-4839, United States
Customer service phone: +1 (206) 612-9945
Customer service email: service@zorilenta.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Europe/London, GMT/BST)